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Terms of Service

Last updated: April 14, 2026

Operator: Mumbai Property Exchange (MahaRERA Reg: A51800043517), represented by Sandeep Sadh ("Company", "We", "Us", "Platform").

1. Acceptance of Terms

By registering, accessing, or using any service across PROPi.IN, TheRealConnect.in, or TheRealConnect.cloud (collectively, the "Platform"), you ("User", "You", "Broker", "Channel Partner", "Builder") agree unconditionally to be bound by these Terms. If you do not agree, you must immediately cease all use.

2. Description of Service

The Platform is a technology-enabled marketplace and CRM that provides:

• PROPi.IN: A B2B network for real estate agents/brokers to list properties, post buyer requirements, discover matching inventory, and connect with other agents.
• TheRealConnect.in / .cloud: A SaaS platform enabling real estate builders and developers to discover, engage, and manage channel partners through AI-powered matching, WhatsApp campaigns, 1-on-1 messaging, and pipeline tracking.

3. Account Registration & Identity

• You must provide accurate, complete, and current registration information including your legal name, valid mobile number, email, RERA registration number (if applicable), PAN, GST, and company name.
• Each account is personal and non-transferable. You are solely responsible for all activity under your credentials.
• We reserve the right to verify your identity and may suspend or terminate accounts that provide false, misleading, or incomplete information.
• You must be a bona fide real estate professional (broker, agent, developer, or authorized sales representative) to use the Platform.

4. Grant of License to Platform — DATA RIGHTS

4.1 Irrevocable Content License

By posting, uploading, forwarding, or transmitting any data to the Platform — whether through the website, mobile app, WhatsApp message forwarding, API, or any other method — including but not limited to property listings, buyer/tenant requirements, photographs, floor plans, pricing, project details, client preferences, broker notes, and contact information (collectively, "User Content"), you hereby grant the Company an irrevocable, perpetual, non-exclusive, royalty-free, worldwide, fully transferable and sublicensable license to:

• Use, reproduce, modify, adapt, publish, translate, distribute, display, and perform such User Content in any media or technology now known or hereafter developed;
• Share, syndicate, and cross-publish User Content across any and all platforms, websites, mobile applications, WhatsApp channels, email campaigns, newsletters, print media, and third-party portals owned, operated, or partnered with the Company;
• Aggregate, analyze, and derive insights from User Content for commercial, analytical, AI/ML training, and marketing purposes;
• Share User Content with builders, developers, channel partners, co-brokers, and any other registered or prospective users of any Platform service, whether or not such sharing is directly requested by You.

4.2 No Exclusivity; No Confidentiality

Any data submitted to the Platform is not treated as confidential, proprietary, or exclusive. You acknowledge that:

• Properties and requirements you list may be shared with any builder, developer, or agent on the Platform without your prior consent or notification;
• Your listing data may appear in AI-matching engines, search results, curated feeds, WhatsApp broadcasts, and email campaigns operated by the Company or its clients;
• Your professional details (name, firm name, RERA number, general operating locations) may be displayed to builders and other Platform users as part of the Company's channel partner database;
• The Company may favourite, tag, score, rank, and categorize your profile using proprietary algorithms, and share these scores and tags with builders and developers.

4.3 White-Label Sharing

Any listing posted on the Platform may be shared by other registered users (brokers, agents) with their retail clients through the Platform's white-label presentation system. In such cases:

• The sharing agent's branding replaces the listing agent's identity on the client-facing presentation;
• The listing agent has no claim, objection, or right of refusal regarding such white-label usage;
• This is a core feature of the Platform and forms an essential part of the service offering you consent to by registering.

4.4 Builder Access and Distribution

• Made available to builders and developers as part of their subscription services (TheRealConnect);
• Included in campaign targeting, lead lists, and pipeline recommendations provided to builder clients;
• Used to train and improve the Platform's AI/ML matching algorithms without compensation to You.

4.5 Survival of License

The license granted under this Section 4 survives termination of your account. Even after you delete your account, previously submitted User Content that has already been distributed, cached, shared, or integrated into derived datasets remains subject to this license.

5. Token Economy

5.1 Token Usage (PROPi.IN)

• Connecting with another agent via WhatsApp: 5 tokens
• Property listing refresh: 1 token (base)
• Requirement listing refresh: 1 token (base)

5.2 Token Usage (TheRealConnect)

• Revealing a P1 CP's contact: 5 tokens
• Revealing a P2 CP's contact: 3 tokens
• Revealing a P3 CP's contact: 1 token
• Each delivered WhatsApp message: 1 token

5.3 Token Purchases & Non-Refundability

Tokens are purchased via Razorpay in Indian Rupees (INR), subject to applicable GST (18%). All token purchases are final, non-refundable, and non-transferable. No refunds will be issued under any circumstances whatsoever, including but not limited to incorrect contact information, unresponsive agents, platform downtime, account suspension, or change of mind. By purchasing tokens, you acknowledge and accept this absolute no-refund policy.

5.4 Token Expiry

Unused tokens do not expire but are forfeited upon account termination or suspension.

6. Listing Freshness & Stale Data Policy

• Properties and requirements not refreshed within 15 days will be marked "Inactive" and excluded from all feeds;
• Each refresh consumes tokens as specified in Section 5;
• The Company bears no responsibility for stale listings.

7. WhatsApp Integration

7.1 WhatsApp Auto-Parser

The Platform operates an automated WhatsApp ingestion engine. By sending any text message to the Platform's designated WhatsApp business number, you consent to automated parsing, database storage, and immediate publication to live feeds.

7.2 WhatsApp Campaigns (Builders)

Builders must comply with Meta's WhatsApp Business API policies. Spam and misleading content are prohibited. We reserve the right to suspend WhatsApp access for violations.

8. RERA Disclaimer

We do not guarantee the accuracy of any RERA information displayed. Users must independently verify compliance.

9. No Guarantee of Business Outcomes

The Platform does not guarantee any leads, conversions, response rates, or the accuracy of contact information revealed through tokens.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company from any and all claims, losses, damages, and expenses arising from your use of the Platform, User Content, or disputes with other users.

11. Limitation of Liability

• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages;
• Total aggregate liability shall not exceed the amount paid by you in the preceding 3 months;
• We are not liable for lost profits, lost business, or lost data.

12. Intellectual Property

The Platform and all its components are the exclusive intellectual property of the Company. No copying, modification, or reverse-engineering is permitted.

13. Termination

• We may suspend or terminate your account at any time, for any reason, with or without notice;
• All unused tokens are forfeited upon termination;
• The data license under Section 4 survives termination.

14. Privacy & Data Protection

Your data is governed by our separate Privacy Policy.

15. Dispute Resolution & Governing Law

• Governed by the laws of India;
• Binding arbitration in Mumbai under the Arbitration and Conciliation Act, 1996;
• Sole arbitrator appointed by the Company;
• Company may seek injunctive relief in any court.

16. Modifications to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

17. Severability

If any provision is unenforceable, the rest continues in full force.

18. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement.

19. Contact

Email: info@propi.in / admin@therealconnect.in
Entity: Mumbai Property Exchange (MahaRERA: A51800043517)
Mumbai, Maharashtra, India